Global Entry Appointments Delete Your Data

Good to know: We do not create user accounts, we never ask for your Login.gov credentials, we do not collect your name, email, or phone number, and your location never leaves your device. Your preferences are saved locally on your device only.

Method 1: Remove Alerts + Uninstall the App (Fastest)

If you have active appointment alerts, open My Alerts in the app and remove them, this immediately deletes your watched centers, date filters, and push token association from our servers. Then uninstall the app, which deletes all locally stored data:

• App preferences (theme, onboarding state)
• Locally cached appointment data
• Firebase anonymous authentication session

iOS: Long-press the app icon → Remove App → Delete App.
Android: Long-press the app icon → App info → Uninstall.

Any alerts you leave behind expire automatically (at most 60 days) and are then deleted, and invalid push tokens are pruned automatically.

Method 2: Email a Data Deletion Request

For data held by our service providers (crash reports, purchase records) or to have us delete everything tied to your anonymous session on your behalf:

1. Send an email to info@kovanapps.com.
2. Subject line: “Global Entry Appointments – Data Deletion Request”
3. No identifier is required, we can process the request without one. If you purchased Pro, mention the store (Apple or Google) and approximate purchase date.

We will respond within 30 days and confirm once deletion is complete.

Method 3: Third-Party Data Deletion (Advanced)

You may also request deletion directly from each third-party service the App uses:

• Google (Firebase): myaccount.google.com → Data & privacy.
• RevenueCat (purchase records): Email support@revenuecat.com, or ask us via Method 2 and we will do it on your behalf.
• Apple / Google (payment records): Held by the stores; see privacy.apple.com or myaccount.google.com.

What data is retained, for how long

Data type	Location	Retention
App preferences (theme, onboarding)	Your device only	Until uninstall
Appointment alerts (watched centers, date filter)	Our backend	Until you remove them, or auto-expiry (max 60 days)
Push notification token (FCM)	Our backend + Firebase	While alerts are active; invalid tokens pruned automatically
Firebase anonymous session	Your device + Firebase	Cleared on uninstall; Firebase: 540 days of inactivity
Crash logs & diagnostics	Firebase Crashlytics	Up to 90 days, then aggregated
Analytics events (anonymous)	Google Analytics for Firebase	Up to 14 months, then deleted
Purchase records (Pro unlock)	RevenueCat + Apple/Google	Retained to support purchase restoration; stores per their policies

Questions about deleting your data, or something went wrong?

info@kovanapps.com